Mass. Crowd Managers

New Crowd Manager Requirements for the Commonwealth of Massachusetts. For complete information from the state click here.

excerpt from the Department of Fire Services web site:

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Improving Public Safety After the Station Nightclub Fire

As a result of the devastating Station Nightclub fire in Rhode Island on February 20, 2003 in which 100 people were killed and 300 others injured, the Massachusetts Legislature and the Commonwealth’s Board of Fire Prevention Regulations enacted sweeping and enhanced fire safety requirements, particularly with respect to nightclubs, dance halls, discotheques, and bars.

Among the far reaching changes to the fire code that have been implemented were requirements for installation of automatic sprinklers in places of assembly with a capacity of 100 or more, prohibition of use of indoor pyrotechnic displays in assembly use occupancies, submission of a valid certificate of inspection issued by the local inspector of buildings and signed by the fire chief for issuance and renewal of liquor licenses, and increased fines and criminal penalties for allowing certain dangerous conditions to exist in any assembly use group building.

Crowd Manager Requirements

Starting June 1, 2011 every nightclub, dance hall, discotheque or bar, with an occupant load of 100 persons or more shall designate a Crowd Manager in accordance with the state regulation . 
  • Designate a Crowd Manager who is present in the facility during all hours that it is open to the public; The fire code changes require “the owner or operator of a nightclub, dance hall, discotheque or bar, with an occupant load of 100 persons or more" to "designate one crowd manager for every 250 occupants or portion thereof based upon the Certificate of Inspection issued” under the State Building Code.

  • The designated Crowd Manager must be trained and tested every three years. This training and testing will be provided on the Internet by the State Fire Marshal at no charge. The training program is now available on-line and can be accessed twenty-four hours a day, 7 days a week.

  • The Crowd Manager must complete the Fire and Building Safety Checklist  every day the building is open to the public. The checklist insures that the facility is safe to open to the public through a visual inspection of the property conducted each day prior to opening by the trained Crowd Manager.